Frequently Asked Questions
Everything you need to know about your favorite Brazilian flip-flops, from sizing to shipping.
How do I find the right size in Havaianas?
Havaianas use Brazilian sizing, which is different from US, EU, or UK sizes. We recommend checking our Size Guide located on each product page, which includes measurements in centimeters to ensure the perfect fit for your feet.
Are Havaianas made from real rubber?
Yes, all original Havaianas are made from a secret high-quality rubber formula. This makes them odor-resistant, heat-resistant, non-slip, and much more durable than cheaper synthetic alternatives.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on footwear that shows signs of wear on the soles.
How should I clean and maintain my flip-flops?
To keep your Havaianas looking new, hand wash them with mild soap and water using a soft sponge. Avoid using bleach and do not put them in the washing machine or dryer, as high heat can damage the rubber.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and regional options like Apple Pay and Google Pay for a secure and seamless checkout experience.